Brilliant in the Basics

Interviews, observation and data are gathered to conduct comprehensive audit and assessment 

Processes are developed with input from employees and management. Bruce's extensive business and facilitation skills are key to success.

Management approves the processs before training and implementation begins. Employee buy-in is key to successful changes

Brilliant in the Basics was my guide for over 35 years. By attending to the little things, the big things became easier to achieve and maintain

• Profits, efficiency  and cost containment
•  Employee productivity, morale and engagement
•  Customer Satisfaction and Retention